Hilton Lodge Care Home

The Brand

Mansfield Care Group is a leading light in Scotland’s residential care sector, operating 14 boutique homes across Edinburgh, Loanhead, Haddington, the Scottish Borders, Kilmarnock, and Troon. Since its launch in 2005, the group has carved out a reputation for small, community-focused environments that champion personalised, resident-led care.

The Property

The purpose-built Hilton Lodge Care Home sits 20-miles east of Edinburgh, in the vibrant market town of Haddington, East Lothian.

The state-of-the-art 60-bed property pairs spacious, modern rooms with a suite of thoughtful facilities, including: café, private dining rooms, spa bathrooms, activity suite, hair & beauty salon, landscaped gardens, and outdoor terraces. Residents also enjoy fine dining, a bustling social calendar, and vibrant communal spaces, all designed to nurture connection and community.

A Vision

Hilton Lodge’s in-room technology experience commenced with a hotel stay.

Having been inspired by the quality, features, and ease of use of the hotel TV system during a stay at a 5-star hotel, Mansfield Care CEO, Andrew Hume, thought:

“Why can’t I offer this service in my care homes?”

A quick bit of research later, Andrew traced the tech back to Airwave—and picked up the phone….

The Technology

And of course, the rest is history.

Airwave replied “Absolutely you can offer this service in a care home!” A resounding “yes” and a subsequent online demo of mycareTV later, Hilton Lodge commenced their TV tech journey.

Built specifically for healthcare environments, mycareTV is a cloud-based, SaaS (software as a service) platform that manages digital screens with smart, modular functionality. Providers pick and choose from a menu of features, and residents enjoy a system that’s intuitive and simple, but powerful.

Hilton Lodge’s premium service offering necessitated a system that delivered more than just TV channels. So, following a series of consultations with Airwave, a feature list was curated and implemented.

This included:

• Live TV with EPG (electronic program guide) – Simple, instant access to all terrestrial channels, complete with a 24/7 electronic programme guide. No fiddly remotes. No confusion.

• Custom Info Pages – Easy-to-update screens that show:

  A weekly activity schedule

  The dining menu

  An “About Us” page, featuring staff photos

• Messaging Functionality – Hilton Lodge can send personalised messages from a central CMS (content management system) straight to the TV display. “Your hair appointment’s at 2pm,” or “Cakes and tea at ten,” for example.

• Device Casting – Built-in Chromecast lets residents stream content from their own—or a relative’s—smart device (smartphone, tablet etc). Netflix, BBC iPlayer, YouTube… all just a tap away.

Underpinning mycareTV’s feature set is a core principle: intuitive, easy-to-use technology. For Hilton Lodge’s residents, this means responsive, intuitive navigation and operation. And for staff, it’s plug-and-play implementation, minimal maintenance, and remote management—enabling quick and easy content uploads to the property’s portfolio of TVs.

Airwave implemented mycareTV on commercial LG TV displays, offering a slim and sleek aesthetic and 4k resolution.