Lime Wood Hotel

The New Forest. The Full Picture.

How do you deliver a truly modern, watch what you want, when you want guest experience in a hotel where the setting is the star — and the technology needs to stay completely out of the way?

The Hotel

Lime Wood is one of England's most distinctive luxury hotel properties. Set within the ancient woodland of the New Forest National Park in Hampshire, it occupies a well-established position at the premium end of the UK hospitality market.

The hotel's philosophy is rooted in understated luxury: natural materials, considered design, and a commitment to making guests feel genuinely at home. Technology, in this context, must earn its place. It cannot impose. It must work first time, every time, and disappear into the background the moment it has done its job.

With 52 guest spaces across a variety of rooms and suites — each finished to a standard where detail matters and expectations run high — Lime Wood needed a system appropriate to the setting, reliable enough to operate without intervention, and sophisticated enough to meet the expectations of a discerning, well-travelled guest.

The Technology

The Brief

Lime Wood required a complete, end-to-end in-room entertainment system. This encompassed new televisions, a centralised content management platform, a casting solution, full TV reception and signal distribution infrastructure, Sky Select headend commissioning, and integration with the hotel's Property Management System.

The brief called for a system that would feel seamless and intuitive to guests, simple to manage operationally, and built for the future.

The Solution

Airwave delivered a fully integrated in-room entertainment solution across 52 guestrooms, built around the Uniguest HUB TV platform — a centralised CMS-driven system that gives guests a clean, intuitive on-screen environment from the moment they turn on the TV.

The television estate comprises a mix of Samsung commercial hospitality displays across three screen sizes — 15 x 32", 31 x 43", and 6 x 50" — selected to suit the varying room configurations across the property. All sets are commercial-grade Samsung HG Series, carrying a three-year warranty as standard.

The Uniguest HUB TV interface provides guests with:

• Live TV channels via a full multiday EPG
• Hotel information pages, including restaurant and bar menus and local area guidance
• Messaging functionality
• Access to the hotel's PMS-linked personalisation features, enabling a tailored in-room experience from check-in

Sitting alongside HUB TV, Airwave deployed a Google Cast (Chromecast) solution across the property, allowing guests to cast their own content — Netflix, Disney+, Apple TV and beyond — directly to the room screen. The casting infrastructure includes a Uniguest CAST Router and individual Chromecast dongles, security-bracketed and fully integrated with the existing TV setup.

Behind the scenes, Airwave delivered a complete TV reception and signal distribution infrastructure, providing consistent, reliable signal across the entire property. This included a 90cm satellite dish, high-gain eight-bay UHF terrestrial antenna, Johansson Profiler Revolution headend amplification, Fracarro fibre transmission equipment, and a structured cabling and distribution network throughout the building. A full Sky Select headend was also installed and commissioned, enabling a suite of premium Sky channels to be distributed across every room from a single centralised point, without the need for individual connections at each TV.

Finally, the platform was integrated with the hotel's Property Management System (PMS), enabling guest-specific personalisation and streamlined operational management from day one.