Nottingham University Hospitals NHS Trust

The Trust

Nottingham University Hospitals NHS Trust (NUH) delivers specialist care and world-class facilities across a major healthcare estate — including Queen’s Medical Centre, City Hospital, Nottingham Children’s Hospital, Ropewalk House, and the National Rehabilitation Centre (NRC).

Together, these sites represent the future of connected healthcare: modern, digitally enabled environments where technology plays a vital role in clinical operations, patient care, and staff collaboration.

The Requirement

The NRC sought a comprehensive, secure, and future-proof WiFi solution to serve staff, patients, and visitors across its estate.

Project deliverables included:

• A single, seamless SSID for all user groups — removing complexity and improving user experience.
• Robust security and authentication, including 12-month NHS-email-based access for staff and 24-hour sessions for patients and visitors.
• Round-the-clock resilience and support, ensuring uninterrupted connectivity for critical hospital systems.
• GDPR-compliant data collection to enable patient and visitor engagement through the hospital’s charity.
• Comprehensive analytics and reporting, offering insights into user behaviour, network health, and service performance.

The Trust’s ultimate goal was to deliver a simple, scalable, and value-driven connectivity service that enhances day-to-day experience for staff, patients, and visitors across all NUH locations — while remaining simple to manage for the in-house IT team.

The Technology

Airwave Healthcare implemented its Staff, Visitor & Patient WiFi platform across NUH — a solution refined over 20 years of NHS partnerships.

Key features include:

Deployment was carefully planned and phased across the Trust’s multiple sites to avoid operational disruption. Each site underwent detailed surveys, sandbox testing, and stakeholder validation, with hospital teams receiving tailored training on reporting and content management.

The Outcome

The Nottingham University Hospitals NHS Trust estate now benefits from a unified, high-availability WiFi network that’s simple to use, secure to operate, and easy to manage across all sites. Staff enjoy fast, reliable connectivity wherever they work, while patients and visitors have instant, seamless access to the internet — helping them stay informed, entertained, and connected to loved ones.

For the Trust, the solution has delivered:

• Reduced management complexity through a single SSID and automated user provisioning.
• Improved patient engagement via the branded digital portal.
• Operational insight through real-time analytics and independent reporting tools.
• Peace of mind, with 24/7 support, proactive maintenance, and guaranteed uptime.

Airwave Healthcare continues to work closely with NUH’s digital and estates teams through regular review meetings and ongoing optimisation, ensuring the WiFi infrastructure remains resilient, compliant, and ready for the future.